Shipping Policy
Shipping Policy
Gymvivo currently ships to addresses within the United States only, including APO/FPO/DPO addresses. We do not ship internationally at this time.
Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). Orders placed after 12pm ET on a Friday, or on a weekend, begin processing the next business day.
Delivery time
Once shipped, orders are typically delivered within 3 to 7 business days. Delivery estimates are not guaranteed and can be affected by carrier delays, weather and peak holiday periods.
Shipping rates
- Orders under $50: $2.99 flat rate standard shipping
- Orders of $50 or more: FREE standard shipping
Multiple packages
If your order contains more than one item, your items may arrive in separate packages on different days. You will receive tracking for each package, and you are only charged shipping once.
Order tracking
You will receive a shipping confirmation email with your tracking number as soon as your order ships. Please allow 3 to 5 business days for tracking information to update in the carrier system.
Duties and taxes
Prices are shown in US dollars. Applicable sales tax is calculated at checkout. You will not be asked to pay any import duties or fees on delivery.
Address accuracy
Please double check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we will do our best to correct it before it ships. We cannot redirect orders once they have shipped.
Lost, delayed or stolen packages
If your order has not arrived within 20 business days of purchase, or tracking shows delivered but you cannot find it, contact us at support@gymvivo.com with your order number and we will investigate with the carrier and make it right. We recommend checking with neighbors and your local post office first.
Questions
Email support@gymvivo.com and our team will reply within 1 business day.