Refund policy
Returns & Refunds Policy
We want you to love your Gymvivo activewear. If something is not right, you can request a return within 14 days of delivery.
How to start a return
Email support@gymvivo.com with your order number, the item(s) you want to return and the reason. We will reply within 1 business day with your return instructions. Please do not send items back without contacting us first, as returns sent without authorization cannot be processed.
Eligibility
- Items must be unworn, unwashed and in their original condition with tags attached.
- For hygiene reasons, sports bras and leggings must be tried on over underwear only.
- Proof of purchase (your order number) is required.
- Gift cards are not returnable.
Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, email us within 14 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, including shipping. In most cases you will not need to send the item back.
Change of mind and sizing returns
For change of mind or sizing returns, return shipping is paid by the customer and the original shipping charge is non-refundable. We recommend using a trackable shipping service, as we cannot refund items that do not reach us.
Exchanges
The fastest way to get a different size or color is to place a new order and return the original item for a refund once your return is approved.
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take a few extra days to post the credit. If more than 15 business days have passed since your refund was approved, contact us at support@gymvivo.com.